Privacy Policy

This translation is provided for information only; the Turkish version is legally binding.

Privacy Notice on the Protection of Personal Data

DERİN ŞENOCAK ŞAHIS ŞİRKETİ values the security and confidentiality of your personal data and complies with its legal obligations in all data processing activities under Law No. 6698 on the Protection of Personal Data (Kişisel Verilerin Korunması Kanunu, “KVKK”). This notice has been prepared to inform you of how your personal data are collected, the purposes for which they are processed, and the rights you have.

1. Methods of Collecting Personal Data

Your personal data may be collected by automated or non-automated means through our website (www.marromaofficial.com), İkas, our online store infrastructure, our social media accounts, our customer support line, our email channels, our call center, cookies, and shipping companies during the order and delivery process. In these processes, information such as your first name, last name, address, contact details, order history, payment and billing information (excluding card details), cookie data and customer request/complaint records may be processed.

2. Processing of Personal Data and Purposes of Processing

The data collected are processed for purposes such as carrying out order, payment, delivery and invoicing transactions; providing customer service; conducting campaigns and informational activities; managing return and exchange processes; improving the user experience; carrying out customer satisfaction activities; providing technical support; fulfilling legal obligations; and developing company strategies. Your data may also be used in accordance with the KVKK for purposes such as improving service quality, preventing the risk of fraud, and performing analysis and reporting.

3. Transfer of Personal Data

Your personal data may be shared, to a limited extent and with the necessary security measures in place, with shipping and logistics service providers, payment system institutions, professional firms from which we obtain consultancy services, banks, technical infrastructure providers and, where required, legal authorities.

For the purpose of carrying out order processes, your data are shared only with our infrastructure provider İkas; however, İkas does not use these data for any commercial purpose or share them with third parties.

Transfers abroad are carried out only with your explicit consent or where there is a legal obligation.

4. Rights of the Data Subject (KVKK Article 11)

Under the KVKK, you have the following rights: to learn whether your personal data are being processed; to request information about the processing if they have been processed; to learn the purpose of the processing and whether the data are used in accordance with that purpose; to know the third parties to whom the data are transferred; to request the correction of data that are incomplete or inaccurately processed; to request the erasure or destruction of the data under the conditions set out in the KVKK; to request that these actions be notified to third parties; to object to an outcome to your detriment arising from analysis by automated systems; and to request a copy of your data. To exercise these rights, you can contact us using the contact details below:

Company name: DERİN ŞENOCAK ŞAHIS ŞİRKETİ
Phone: 0216 709 10 29
Email: [email protected]

Privacy and Security

DERİN ŞENOCAK ŞAHIS ŞİRKETİ may request certain personal information in order to serve its customers better. This information is used for order processes, campaign notifications, improving the user experience and providing communication services. Your personal information is never shared with third parties, used for commercial purposes or sold without your permission.

Credit card information used during payment is not recorded, stored or viewed by our company; it is transmitted directly to the banks through a secure payment infrastructure.

Our website uses cookies to improve the user experience, remember your preferences, analyze site performance and provide personalized services. You can change your cookie settings through your browser or disable cookies at any time.

You may contact us with any questions, requests or applications.