Distance Sales Contract

This translation is provided for information only; the Turkish version is legally binding.

1. Parties

Seller

Company name: DERİN ŞENOCAK ŞAHIS ŞİRKETİ
Address: Beykoz, İstanbul
Phone: 0216 709 10 29
Email: [email protected]
Website: www.marromaofficial.com

Buyer

The Buyer is the person who places an order through www.marromaofficial.com and whose first name, last name, delivery and billing address, phone number and email address are provided at the time of the order.

2. Subject of the Contract

The subject of this contract is the determination of the rights and obligations of the parties, pursuant to Law No. 6502 on Consumer Protection (Tüketicinin Korunması Hakkında Kanun) and the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), in connection with the sale and delivery of the product that the Buyer orders electronically through the Seller’s website www.marromaofficial.com.

3. Product, Payment and Delivery

The type, color, size, quantity, sale price, payment method, delivery address and shipping fee of the product are set out in the order summary shown to and confirmed by the Buyer at the time of the order. All prices include VAT.

Orders are shipped within 1-5 business days depending on stock availability; delivery within Türkiye takes 2-7 business days. In no case may the delivery period exceed 30 days from the order date. The product is delivered by a shipping company to the address specified by the Buyer at the time of the order.

4. General Provisions

The Buyer acknowledges having read and been informed of the preliminary information regarding the essential characteristics of the product subject to the contract, its sale price, the payment method and delivery, and having given the necessary confirmation electronically.

The Seller is responsible for delivering the product subject to the contract in sound and complete condition, in conformity with the characteristics specified in the order and, where applicable, together with its warranty documents. If the supply of the product becomes impossible, the Seller shall notify the Buyer within 3 days of becoming aware of the situation and shall refund all payments collected within 14 days.

If the card used to pay for the product is used unlawfully by unauthorized persons, the Seller is not obliged to deliver the product before delivery.

5. Right of Withdrawal

The Buyer has the right to withdraw from the contract within 14 days of the delivery of the product to the Buyer or to the person at the address the Buyer has designated, without giving any reason and without paying any penalty.

To exercise the right of withdrawal, it is sufficient to notify the Seller within this period via [email protected] or by phone at 0216 709 10 29. The product to be returned must be unused, with its tags attached and undamaged, and must be sent to the Seller within 10 days of the date of notification.

The Seller shall refund the price of the product and, where applicable, the delivery costs within 14 days at the latest from the date on which the notice of withdrawal reaches the Seller, using a method appropriate to the means of payment used by the Buyer.

6. Cases in Which the Right of Withdrawal Cannot Be Exercised

Pursuant to Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for products prepared in line with the Buyer’s requests or personal needs, for products whose packaging has been opened after delivery and which are unsuitable for return for health and hygiene reasons, and for products that, after delivery, have become mixed with other products and by their nature cannot be separated.

7. Dispute Resolution

For disputes that may arise from this contract, the Consumer Arbitration Committees at the place of residence of the Buyer or the Seller have jurisdiction within the monetary limits announced each year by the Ministry of Trade, and the Consumer Courts have jurisdiction in cases exceeding these limits.

8. Entry into Force

The Buyer declares that they have read and accepted all the terms of this contract before confirming their order. The contract enters into force upon the electronic confirmation of the order.